Tourism & Hospitality ~ Business Support

Tailored Business Solutions 

People
  • Teams Clarity in  Roles & Responsibilities. Staff Engagement & Induction programs
  • Business Mentoring & Leadership Coaching & Support
Book a free discovery call to identify your tailored business support requirements
Process
  • Processing mapping: including the Customer Journey
  • Process analysis: understand what you are doing and how, where and why. Whats not working? 
  • Process restructure: how a process evolves. What are the solutions?
  • Process review: Does it work? 
  • Review.. Revise.. Refresh

Support through COVID-19

Have you signed up to Visit Englands 'GOOD TO GO' scheme? 
In addition, for the Restaurant Trade; AA's  'COVID CONFIDENT'
​Have you got you risk assessments in place?
BBfa The Better Business For all Toolkit in partnership with Heart of the South West Growth Hub

Contact me for more information if you need support to get 'Good to go' to welcome visitors safely in 2021.

Specialist Training Programs 

  • Working with the Travel Trade to develop your Bookable product
  • Understanding the specifics of working with the Cruise industry as an Excursion partner​
or contact me with any questions
  • Welcome to Excellence
  • Welcoming all customers
  • Lead, Motivate and Succeed
  • Exceeding Visitor Expectations
Digital Overwhelm
  • Digital Audit / Online Profiling: Do you know what accounts you have supporting your Website and your Social Media? Are they all aligned and working for you?
  • Social Media for Business​​ Marketing and Social Commerce ~ Traingin and Support
Picture
Working in Partnership with Discover Dartmouth
Picture
Founder of Dartmouth Mayflower Ambassadors
Picture
Director & Destination Marketing Lead
Picture
Webmaster & Events team member
Picture
Website Admin & Tech Support, Marketing Support
Picture
Dartmouth Recover Group 2020/2021
Picture
DEF (Destination England Funded) Leisure Excursions for Cruise & Conference - South Coast cruise Project Manager
 Working within a very stringent time-frame Laura successfully delivered the multi-partnership Leisure excursions in Southern England for Cruise and Conference project funded by VisitEngland. The project focused on increasing the global competitiveness of Southampton and Plymouth as cruise ports and maximising the economic impact of some 2 million, and rising, international cruise passengers. Working collaboratively, Laura successfully created a new suite of bookable, commissionable leisure excursions to encourage more customers to step ashore and explore the cities and surrounding counties of Hampshire, Devon and Cornwall; undertook extensive B2B consultation including engaging the cruise industry; ran Welcome Host Gold workshops; delivered the first Cruise Business Seminar; collated and developed new collateral including the welcome for passengers arriving at terminals. Laura brought considerable, energy, drive, experience and insight to managing a range of complex relationships, turning the funding proposal into a credible action plan. This required tenacity, clarity and empathy with the different perspectives of the partners and wider stakeholder network.
"
Carolyn Abel, Head of Culture Southampton City Council

Dartmouth Mayflower 400

Dartmouth is one of the twelve towns that have taken part in the National Mayflower Partnership, and throughout the twelve months from Thanksgiving November 2019 has been commemorating the 400-year anniversary of the sailing of the Mayflower to the New World, with a series of exciting events and projects, some of which will leave a lasting legacy well beyond 2020.
Laura Campbell: Director/ Destination Marketing Lead 2017-2021